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TECHNICAL RESOURCES CENTER
Get help with setting up Workplace, managing domains and other technical issues.
Mastering Workplace Features
Ready to become a Workplace pro? Learn all the ins-and-outs of our key features with in-depth guides, step-by-step user instructions and resource hubs.
Technical Resources
You don't have to be an IT genius to launch Workplace, but if you are then these technical resources are for you.
Help Center
Find step-by-step instructions and answers to frequently asked questions.
Support
Still can't find what you're looking for? Get in touch with a team of experts for more hands-on support.
What's New in Workplace
Stay up to speed with all the latest Workplace innovations, feature announcements and product updates.
Set up Guides
From adding a domain to inviting users, follow this step-by-step guide to set up your Workplace.
Domain Management
Find out why domain management matters - and how to do it properly.
Workplace Integrations
Discover how to bring all your tools together. Something missing? Learn how to build your own integrations.
Account Management
Keep your Workplace up to date by creating, maintaining or deactivating user accounts.
Authentication
Make sure you only give access to the right people by integrating with your current identity solutions.
IT Configuration
Learn how to keep Workplace running smoothly with info on networks, email whitelisting and domains.
Account Lifecycle
Understand the process of inviting members of your organization to claim their accounts.
Security and Governance
Get the lowdown on how we keep your people and information safe on Workplace with added technical terminology.
Workplace API
Learn how you can automate and integrate your custom solutions with Workplace using our API.
Getting started
From launching Workplace to paying for it, learn more about those crucial first steps.
Using Workplace
This is where we reveal the hidden depths Workplace has to offer with tips and info on key features.
Managing Workplace
Got a specific question about managing content, data or employees? This is the place to ask it.
IT and Developer Support
Looking for answers to more technical questions about security, integration and the like? Start here.
Support
Still can't find what you're looking for? Get in touch with a team of experts for more hands-on support.
Get in touch
Need help with your Workplace account? Fill out this form to get all the answers you need from our customer support.

Authentication

Learn about your options for allowing users access to Workplace.

Overview

This section covers everything related to user authentication and provides guidance and support on how Workplace allows users to access their accounts.

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Accounts should be provisioned before a user accesses their account for the first time. Read more about this first step in the Account Management section.

Workplace supports two methods for authentication:

Username and Password

Workplace supports username and password authentication. Passwords are managed and stored by Workplace and are set by users upon verifying their identity during their first access.

Read more in the Username and Password authentication guide.

Single Sign-On (SSO)

If your company uses an identity provider for other services, it's likely that you can use that for Single Sign-On (SSO) in Workplace. SSO offers the best controls for companies to manage access to Workplace. In this case, instead of a password, authentication credentials will be provided by an SSO solution.

Read more in the Single sign-on (SSO) authentication guide.